Privacy Policy

Effective Date: July 30, 2026

Brand Name: Flexotherm (A Parent Brand for TEMPO Instruments)

At Flexotherm / TEMPO Instruments, accessible from https://flexotherm.in/, one of our main priorities is the privacy of our visitors and customers. This Privacy Policy document outlines the types of personal information collected and recorded by Flexotherm and how we use it.

If you have additional questions or require more information about our Privacy Policy, please contact us via email or phone through our official contact channels.

1. Information We Collect

When you visit our website, inquire about products, or place an order, we may collect several types of personal and technical data:

Personal Identifiable Information: Name, email address, phone number, mailing/shipping address, company name, and job title when provided via contact forms, quote requests, or user registrations.
Transaction & Order Data: Information necessary to process product purchases, service requests, or custom thermal equipment orders.
Technical & Usage Data: IP address, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and click counts collected through log files and analytical tools.

2. How We Use Your Information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website.
Process inquiries, send quotations, and fulfill orders for TEMPO Instruments / Flexotherm products.
Improve, personalize, and expand our website’s functionality and user experience.
Understand and analyze how you use our website.
Communicate with you directly regarding customer support, updates, product releases, or promotional offers.
Detect and prevent fraud or illegal activities.
Ensure compliance with legal, ISO 9001 quality management, and regulatory standards.

3. Log Files & Cookies

Flexotherm follows standard procedures for using log files and cookies:

Cookies: We use cookies to store information including visitors’ preferences and the pages on the website that the visitor accessed or visited. This information is used to optimize user experience by customizing web page content based on visitors’ browser type and other information.
Log Files: These files log visitors when they visit websites. The information collected includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable.

You can choose to disable cookies through your individual browser options.

4. Sharing & Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share information only under the following limited circumstances:

Service Providers: With trusted third-party service providers (such as shipping partners, payment gateways, and technical hosting services) who assist in operating our website and fulfilling your orders.
Legal Requirements: If required by law, subpoena, or government regulation, or if we believe in good faith that such action is necessary to protect our legal rights, property, or safety.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or misuse. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Third-Party Links

Our website may contain links to third-party websites. Flexotherm’s Privacy Policy does not apply to other advertisers or websites. We advise you to consult the respective Privacy Policies of these third-party servers for more detailed information.

7. Children’s Information

Flexotherm does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will make best efforts to promptly remove such information from our records.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. Any updates or changes will be effective immediately upon posting on this page.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Brand: Flexotherm / TEMPO Instruments
Manufacturing Facility: Mira Road, Dist. Thane, Maharashtra, India
Website: https://flexotherm.in/